Resident Frequently Asked Questions
Q: How much is the application fee and is it refundable?
A: The application fee is $45 for each person over the age of 18, and it is non-refundable. We strongly
encourage that you give us a call before you apply so that we can tell you how many people are ahead of
you in the application process.
Q: Can you hold a place before I apply?
A: We are unable to hold properties without payment of a security deposit.
Q: Do I pay first month’s rent and last month’s rent with my security deposit?
A: Once you are approved, you have 72 hours to pay the Security deposit. Once the Security Deposit
is paid, you have 14 days to move into your new home.
Q: How old do you have to be to apply?
A: You must be at least 18 years old to apply.
Q: Is the deposit refundable?
A: It is our goal to refund 100% of your deposit, however refunding the deposit depends on the condition in
which the home is left once you move out and whether you have any unpaid charges. Upon move-out, we have 30
days from the end of your lease to return your security deposit. Some cases may take up to up to 60 days to
refund but we will send you an interim accounting statement with an explanation.
Q: Who needs a cosigner?
A: If you are denied for reasons around credit or income, you may be required to have a cosigner. The cosigner
must have a credit score of at least 650 and meet the income requirement for their current home plus the amount of the rent.
Q: You have a property that I want to rent. How do I apply?
A: All of our applications are processed online.
Q: How do I pay rent?
A: You must pay rent through your online tenant portal. Rent is due on the 1st and considered late after the
5th at which time a late fee of 5% will apply. We file for eviction on the 16th.
Q: How do I submit a maintenance request?
A: All non-emergency maintenance requests must be submitted through your Online Tenant Portal. Please give us as much
information as possible and if photos are applicable, please upload those as well. For emergency maintenance, please
call us at 855-559-5525
5:30 pm and on holidays and weekends.
Q: I want to get a pet. What do I do?
A: You must notify PPA Properties, LLC, first to ensure that the property owner permits pets. There is a
non-refundable $200 Pet fee for each pet. At PPA Properties, LLC, we conduct at least one pet inspection
on pet approved units per year. The fee is $75 per inspection which will be added to your tenant ledger.
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